This training comprises of two sections: the OPL AODA Customer Service and IASR Training.  

Under the governing legislation of the Accessibility for Ontarians with Disabilities Act, 2000 (AODA), the OPL is required to train all employees and volunteers who deal with the public.  The first topic of this module covers the AODA Customer Service training.   The AODA Customer Service training incorporates the requirements of the Accessibility for Ontarians with Disabilities (AODA) legislation.  You will learn about the Act, implications for employees, inclusive language, and how to provide better access to OPL’s services. This section should take approximately 75minutes to complete.